{"id":4646,"date":"2023-04-05T09:27:30","date_gmt":"2023-04-05T14:27:30","guid":{"rendered":"https:\/\/www.miscostillitas.com\/inicio\/?page_id=4646"},"modified":"2025-04-03T19:01:57","modified_gmt":"2025-04-04T00:01:57","slug":"libro-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.miscostillitas.com\/inicio\/libro-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<h1 class=\"wp-block-heading\">LIBRO DE RECLAMACIONES<br>(Ley: 29571)<\/h1><p>Conforme al C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, ponemos a tu disposici\u00f3n el Libro de Reclamaciones en caso desees ingresar un reclamo o queja respecto al servicio o producto recibido.<\/p><p><strong>DISTRIBUCIONES MAMI LUCHA S.A.C<\/strong><br>RUC N\u00b0 20612596299<br>Av. Aviaci\u00f3n 4236 &#8211; Surquillo, Lima<br><br>Para poder ingresar tu queja o reclamo deber\u00e1s seguir los siguientes pasos:<\/p><p>1. Llena el siguiente formulario, una vez completado, haz clic en el bot\u00f3n \u201cRegistrar\u201d<br>2. En el plazo de 48 horas recibir\u00e1s un email de confirmaci\u00f3n con tu n\u00famero de reclamo o queja.<\/p><div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4650-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"4650\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/inicio\/wp-json\/wp\/v2\/pages\/4646#wpcf7-f4650-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4650\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4650-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<h5>Identificaci\u00f3n del Consumidor Reclamante\n<\/h5>\n<p><label> Nombres<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span> <\/label><br \/>\n<label> Apellidos<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellido\" \/><\/span> <\/label><br \/>\n<label> DNI \/ C.E.<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"doc_identidad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"doc_identidad\" \/><\/span> <\/label><br \/>\n<label> Nacionalidad<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nacionalidad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nacionalidad\" \/><\/span> <\/label><br \/>\n<label> Direcci\u00f3n<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span> <\/label><br \/>\n<label> Distrito<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"distrito\" \/><\/span> <\/label><br \/>\n<label> Tel\u00e9fono<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span> <\/label><br \/>\n<label> Correo electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<h5>Identificaci\u00f3n del Bien Contratado\n<\/h5>\n<p><label> Bien Contratado<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bien_contratado\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"bien_contratado\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Producto\">Producto<\/option><option value=\"Servicio\">Servicio<\/option><\/select><\/span><\/label><br \/>\n<label> Monto Reclamado<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"monto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"monto\" \/><\/span> <\/label><br \/>\n<label> Descripci\u00f3n<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span> <\/label>\n<\/p>\n<h5>Detalle de la reclamaci\u00f3n y Pedido del Consumidor\n<\/h5>\n<p><label> Tipo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Queja\">Queja<\/option><\/select><\/span><\/label><br \/>\n<label> Detalle<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"detalle\"><\/textarea><\/span> <\/label><br \/>\n<label> Pedido<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"pedido\"><\/textarea><\/span> <\/label><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Registrar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><p>(*) Campos obligatorios<\/p><p>(*) Declaro ser el consumidor y acepto el contenido del presente formulario, manifestando bajo Declaraci\u00f3n Jurada la veracidad de los hechos descritos.<br>(*) Mediante la suscripci\u00f3n del presente documento el cliente autoriza a que lo contacten luego de atendido el reclamo a fin de evaluar la calidad y satisfacci\u00f3n con el proceso de atenci\u00f3n de reclamos.<br>(*) La empresa deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta d\u00edas.<br>(*)La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante Indecopi.<\/p>","protected":false},"excerpt":{"rendered":"<p>LIBRO DE RECLAMACIONES(Ley: 29571) Conforme al C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, ponemos a tu disposici\u00f3n el Libro de<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4646","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.miscostillitas.com\/inicio\/wp-json\/wp\/v2\/pages\/4646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.miscostillitas.com\/inicio\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.miscostillitas.com\/inicio\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.miscostillitas.com\/inicio\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.miscostillitas.com\/inicio\/wp-json\/wp\/v2\/comments?post=4646"}],"version-history":[{"count":6,"href":"https:\/\/www.miscostillitas.com\/inicio\/wp-json\/wp\/v2\/pages\/4646\/revisions"}],"predecessor-version":[{"id":7571,"href":"https:\/\/www.miscostillitas.com\/inicio\/wp-json\/wp\/v2\/pages\/4646\/revisions\/7571"}],"wp:attachment":[{"href":"https:\/\/www.miscostillitas.com\/inicio\/wp-json\/wp\/v2\/media?parent=4646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}